At Alicia Fashion Box, each piece of jewelry is handmade with care and attention to detail. Due to the nature of handmade and custom items, the following policy applies.
All sales are final. We do not accept returns or offer refunds for jewelry once it has been purchased.
Exceptions:
Refunds or replacements will only be considered in the following cases:
- You received the wrong item
- Your item arrived damaged due to shipping
If an issue occurs, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the item and packaging
Once reviewed and approved, a replacement or store credit may be issued at our discretion.
Custom & Personalized Orders
Custom, personalized, or made-to-order items are non-refundable and non-returnable under any circumstances.
Hygiene & Safety
For hygiene reasons, earrings cannot be returned or exchanged.
Shipping Issues
Alicia Fashion Box is not responsible for:
•Delays caused by the shipping carrier
•Lost or stolen packages once marked as delivered
•Delays caused by the shipping carrier
Cancellations
Orders cannot be canceled once they have been processed or shipped.
Contact
For any questions or concerns regarding your order, please contact us at:
Email: aliciafashionbox@amontejo9210
Thank you for supporting handmade jewelry and a small business 🤍